Question of The Week...Lockbox or Personal Showing?

“My realtor said that she would leave a key in the lockbox for the viewing today...and that the other realtor is more than qualified to do the showing.  I don’t know this other realtor...will she know what the features of my home are?”


Many realtors allow other realtors to show their listings, giving them access to the property with a key left in the lockbox.  Personally, I think, unless you are completely unavailable that day, then as a professional, you are the best one to show your own listing.


This story best describes my experience with lockboxes...


It’s a rainy day in Langley.  I have pre-selected two townhomes and booked these showings.  Along with me are my valuable clients.  A nice twenty-something couple who are first-time home buyers.  They are pre-qualified and ready to buy their first dream home.  


Property No. 1....

My clients are in good spirits in spite of all the rain. They have just viewed property No. 1... a cheerful and cozy townhome that meets most of their needs.  The Listing agent was there to meet us and show us all the unique features of this well-maintained and nicely staged home.  The interior lights and heat were on, the drapes open, and the gas fireplace turned on. 


Property No. 2....

I have received a message that the Listing Agent is “too busy” to show this property, but lets me know that there is a key in the Lockbox.  Upon arriving, I wade through the mud to the gas meter, where the lock box is located.  In the meantime, my good buyers are getting a little chilly standing in the rain waiting to be let in.  Upon entering the home, and kicking off our soggy shoes...the first impression is a dark, chilly one.  The lights are off, the heat is not on, and the drapes are closed. 


As a realtor we know that first impressions are everything.  A potential buyer, upon entering a home, usually makes up their mind in the first 5 seconds.


Which home do you think these buyers made an offer on?  If you answered “yes” to property no. 1 - you would be right.


So if you are thinking of selling...ask the question:  Will you be there at all the showings?


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